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Trainings for companies and organizations

Maciej Czekaj by Maciej Czekaj
2022-01-16
in DSR Academy
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Source: iStock Photo 0000231259

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I need a car!

But what I really needed when I said that was that… I need an efficient way of transportation to get to work and not to be dependent on public transportation (which often has some problems).

The product. The service. The solution to a problem at work about which you think – it is not a NEED. It is not a PROBLEM. It is not a VALUE. It is only a thought. Often, not the best. Because your beliefs are based on what you know at this very moment, increase the envelope of your communication capabilities, and you will change what you think about products, services and solutions to problems.

Maciej Czekaj

So I bought a second-hand car. And I had a lot of problems with the engine. I took a lawyer because the car salesman didn’t want to give me back my money (in Germany you have a right to give back the broken car to a salesperson within 6 months of bought). Luckily I got my money back. I lost my time. But I have gained a precious lesson. You don’t have to have a car to be mobile. You have to have an open mind and think outside of the box. When it comes to my regular Team Coach work I’ve started travelling with my work colleague. During summer vacation I just rent a car I want. Every time different. And yearly I am saving thousands of euro.

Why have I told this you? Because you can think that you need customer service training for your people. Or maybe telemarketing one. Or maybe you want to teach one of your managers how to motivate people from his team better.

What I think is that first, you should analyse on your own what is your REAL problem or company value. Second, do this together with me. And believe me – you wouldn’t be my first client who changed his or her mind about the scope and depth of training you want to get.

To help you with this, I have prepared for you a list of:

  1. Common problems within companies, organizations and teams.
  2. How you can recognize them by symptoms.
  3. Rising consequences which you will have to face if the problem will be left unsolved.
  4. What solutions from DSR® methods are the best to deal with these problems.
  5. And finally – who really needs training.

Additionally, every training can be done with a single person, small group (3+) or bigger group (up to 15). Experience shows me that real training is practically impossible to run in case of a bigger audience. In such a situation, it changes into giving a lecture or a pep-talk. They can also be useful. But they are not training. One can read a book instead. For example, our book “DSR®: Mastering Communication”.

DSR® Training Tailor

ProblemsSymptomsConsequencesSolutionsWay of introduction
demotivation (general)excuses,
lack of energy,
sickness
lost productivity,
lost money,
firing and workers rotation
Provocative CommunicationSuperior learning Provocative Communication method
misinformationtoo general statements,
one (or more) from 7 types of wastes
rising waste of time, transportation, other wastesInquiry CommunicationWhole team participating in Inquiry Communication training
problem focusingtalking more about problems than solutionslack of solutions, with time demotivation, weak identification with companyInquiry CommunicationPerson who should be more active with introducing solutions should participate in Inquiry Communication training
low reactivity of clientspersuasion (sales techniques) is not too effectivelowered influence,
lowered sales and income
Winning CommunicationSales team should participate in Winning Communication training
low reactivity of (co)workerspeople dosn’t listen to melowered productivity of the team,
unnecessary stress by superior
Winning CommunicationTeam Leaders, Managers, Project Managers should participate in Winning Communication training
too big differences between your perception and perception of a (co)workerpeople doesn’t understand explanationsspecialists vs manual workers stratificationMetaphorical CommunicationMore educated people need to learn how to explain things in simplier terminology / world view
too high stress from public speakingstomach problems, voice problems, lack of words at public speakingless opportunitiesMetaphorical CommunicationPublic Speaking training connected with Metaphorical Communication
DSR® Institute – Solution Matrix

So whenever we talk about trainings which we usually run for companies. Like:

  • Customer service and Key Client relationship management
  • Public speaking – motivational speaking, sales presentation, inner presentations
  • Leading the team
  • Telemarketing and phone service
  • Communication in audits and controls
  • Persuasive communication for sales and influence
  • Conflict management

We may talk about different content of this trainings. Different modules can be “inside” of them. “Leading the team” can concentrate on Winning Communication methods or based mostly on Provocative Communication. Or last 4 and not 2 days and cover both communication styles. Depends on your needs and problems.

Suppose you have already noticed some symptoms. You, or people from your surrounding, have a problem. To confirm it (in the table I am talking about usual situations) and choose the best solution for you, write to: maciej.czekaj (at) dsrinstitute.com

Prices for closed trainings are here.

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Maciej Czekaj

Maciej Czekaj

DSR Rejection Coach. Author of 2 books about communication. Learn how to change their No into Yes with our DSR Rejection Coaching free online training program on www.dsrinstitute.com

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