I need a car!
But what I really needed when I said that was that… I need an efficient way of transportation to get to work and not to be dependent on public transportation (which often has some problems).
The product. The service. The solution to a problem at work about which you think – it is not a NEED. It is not a PROBLEM. It is not a VALUE. It is only a thought. Often, not the best. Because your beliefs are based on what you know at this very moment, increase the envelope of your communication capabilities, and you will change what you think about products, services and solutions to problems.
Maciej Czekaj
So I bought a second-hand car. And I had a lot of problems with the engine. I took a lawyer because the car salesman didn’t want to give me back my money (in Germany you have a right to give back the broken car to a salesperson within 6 months of bought). Luckily I got my money back. I lost my time. But I have gained a precious lesson. You don’t have to have a car to be mobile. You have to have an open mind and think outside of the box. When it comes to my regular Team Coach work I’ve started travelling with my work colleague. During summer vacation I just rent a car I want. Every time different. And yearly I am saving thousands of euro.
Why have I told this you? Because you can think that you need customer service training for your people. Or maybe telemarketing one. Or maybe you want to teach one of your managers how to motivate people from his team better.
What I think is that first, you should analyse on your own what is your REAL problem or company value. Second, do this together with me. And believe me – you wouldn’t be my first client who changed his or her mind about the scope and depth of training you want to get.
To help you with this, I have prepared for you a list of:
- Common problems within companies, organizations and teams.
- How you can recognize them by symptoms.
- Rising consequences which you will have to face if the problem will be left unsolved.
- What solutions from DSR methods are the best to deal with these problems.
- And finally – who really needs training.
Additionally, every training can be done with a single person, small group (3+) or bigger group (up to 15). Experience shows me that real training is practically impossible to run in case of a bigger audience. In such a situation, it changes into giving a lecture or a pep-talk. They can also be useful. But they are not training. One can read a book instead. For example, our book “Mastering Communication”.
DSR Training Tailor
| Problems | Symptoms | Consequences | Solutions | Way of introduction |
| demotivation (general) | excuses, lack of energy, sickness | lost productivity, lost money, firing and workers rotation | Provocative Communication | Superior learning Provocative Communication method |
| misinformation | too general statements, one (or more) from 7 types of wastes | rising waste of time, transportation, other wastes | Inquiry Communication | Whole team participating in Inquiry Communication training |
| problem focusing | talking more about problems than solutions | lack of solutions, with time demotivation, weak identification with company | Inquiry Communication | Person who should be more active with introducing solutions should participate in Inquiry Communication training |
| low reactivity of clients | persuasion (sales techniques) is not too effective | lowered influence, lowered sales and income | Winning Communication | Sales team should participate in Winning Communication training |
| low reactivity of (co)workers | people dosn’t listen to me | lowered productivity of the team, unnecessary stress by superior | Winning Communication | Team Leaders, Managers, Project Managers should participate in Winning Communication training |
| too big differences between your perception and perception of a (co)worker | people doesn’t understand explanations | specialists vs manual workers stratification | Metaphorical Communication | More educated people need to learn how to explain things in simplier terminology / world view |
| too high stress from public speaking | stomach problems, voice problems, lack of words at public speaking | less opportunities | Metaphorical Communication | Public Speaking training connected with Metaphorical Communication |
So whenever we talk about trainings which we usually run for companies. Like:
- Customer service and Key Client relationship management
- Public speaking – motivational speaking, sales presentation, inner presentations
- Leading the team
- Telemarketing and phone service
- Communication in audits and controls
- Persuasive communication for sales and influence
- Conflict management
We may talk about different content of this trainings. Different modules can be “inside” of them. “Leading the team” can concentrate on Winning Communication methods or based mostly on Provocative Communication. Or last 4 and not 2 days and cover both communication styles. Depends on your needs and problems.
Suppose you have already noticed some symptoms. You, or people from your surrounding, have a problem. To confirm it (in the table I am talking about usual situations) and choose the best solution for you, write to maciej.czekaj@dsrinstitute.com
